Information We Collect

We gather information you submit voluntarily, such as your name, business name, email, phone, delivery addresses, and detailed floral specifications. Payment details are collected when you place orders and processed securely by our payment partners.

For corporate clients, we may also collect business details like company registration information, preferred delivery times, and budget requirements to tailor our services to your business needs.

When you visit our site, we automatically gather certain technical data such as your IP address, browser, device details, and navigation patterns. We use this to enhance site performance and understand how clients discover our services.

How We Use Your Information

We mainly use your personal information to fulfill flower orders and deliver top-notch customer service, including order processing, coordinating deliveries, crafting custom arrangements per your specs, and communicating about your service needs.

We also use information to enhance our services and the overall website experience, helping us identify the most valuable corporate floral offerings for our clients and how to serve the business community in United Kingdom.

Information Sharing and Disclosure

NeatPaperWorks respects your privacy and does not sell personal information to third parties. We share information only when needed to deliver our services or when legally required.

We may share necessary data with trusted service partners who support our operations, such as delivery partners, payment processors, and technical service providers. These partners are contractually required to protect your data and use it solely for the services they perform for us.

We may disclose data when required by law, a court order, or government request, and also to protect our rights, property, safety, or the safety of clients and staff.

Data Protection Practices

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we employ robust security measures, no online transmission method is completely secure. We continually enhance our security practices to defend against evolving threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, update, erase, or limit how your information is used.

To exercise these rights, please reach out using the contact details at the end of this policy. We will reply within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the data type and the purpose it was gathered for.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.

You can manage cookie settings via your browser preferences. However, turning off certain cookies might impact how the site works. For more detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site might include links to external websites or services. This privacy policy covers only NeatPaperWorks and our site. We are not responsible for the privacy practices of outside websites.

We recommend reviewing the privacy policies of any third-party sites you visit via links on our site.

Policy Revisions

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Privacy Contact

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.